Return and exchange policy

Shreddington Snow offers a 14-day return period starting from the day you receive the product. The item must be unused, resellable, and in its original packaging. Custom-made products and gift cards are exceptions and cannot be returned or refunded.

Returning a product is not free. The cost of return shipping is the same as the original shipping costs, and it will be automatically deducted from your refund.

If you wish to make an exchange, please place a new order and return the original purchase.

If the product does not meet your expectations, follow the instructions to return the item.

If you would like to file a complaint about a product, please contact us by email at asiakaspalvelu@shreddingtonsnow.com.

Shreddington Snow will refund the product price to your account within 14 business days of receiving your return. If your package has not reached us within 14 business days, Shreddington Snow will issue a refund after the brand has received and inspected the item. Original shipping costs will only be refunded if the entire order is returned.

Please ensure you follow our return instructions to receive your refund on time.

Refunds are always made to the same bank account that was used for the purchase. Refunds cannot be made to a different bank account or payment method. Orders paid with a gift card will be refunded back to the gift card.

Once a refund has been processed, it may take a few business days for the funds to appear in your account.